Coramed

Vein treatments both legs: Flew in late and was met with a taxi and told I was to be driven to a hospital to give blood. There was no warning for this. Arrived after midnight to find unsurprisingly that the hospital was closed. Quite off putting to be driven around suburban Poland in the dark without prior warning Checked in to my hotel after 1am. The next morning my driver didn’t arrive to the hotel to collect me to try the blood test again. He was located 40 minutes later after I’d called the clinic twice. No confidence my safety or wellbeing was being tracked. Greeted well at the clinic. Was asked to shower with a special wash and change into scrubs despite having to be seen in a public reception area. Whilst in the shower the automatic lights cut out so I was in the dark, the bottle with the scrub was empty so not used (nor replaced when I flagged) and there was only a small hand towel/ large flannel to dry with. The bathroom was freezing. Was told before I arrived I’d receive surgery laser and scelettheropy. Surgeon said just laser and surgery which was fine. On the bed under only a local, blue roll was held / tied up in front of my face so I couldn’t see. This kept moving. A promised 50/55 minute procedure took just under 3 hours without communication about this. It was traumatic/ horrific and I was terrified and in pain. My translator was new and looked equally traumatised. As I’d gone in so late (after being left in a cold room post shower and asking for heat twice to be given a robe after an hour) it was very late when I finished. As soon as I stood up my bandaged legs were flooded in blood which I was told was usual. No warning given for this so by now terrified, exhausted and wanting to leave. I wouldn’t have reviewed any of this because the front of house and nursing staff were lovely but im unhappy with the results as is my uk consultant. I’ve tried for weeks to have a conversation with somebody. They will only communicate via WhatsApp. I have paid £1,500 in the uk to finish the procedure as the surgery/ left leg has been left unfinished and the right lasered leg isn’t as bad but isn’t complete either. I assume I took too long and wanted to go home. They won’t return any paperwork I’ve signed, have a normal conversation with me or discuss my procedure or concerns. I’ve also chased the aftercare conversation I was promised but apart from a receptionist checking on me the weekend before I flew home and a “how are you?” text there has been no review nor consultation. I researched the clinic really well prior to going and am disappointed and upset about the results. The only thing that rectified my experience were the admin staff who seemed to know what they were doing. No duty of care to me as a patient has been shown and the clinic have shown no accountability or concern and are just not interested despite me sending my consultant’s appraisal and what he’s had to do. I wouldn’t have said anything about this or other things - like a complete lack of follow up or aftercare (unless you count texts) but I don’t want anybody else to have to pay twice or to be left as I have been. Surgery is very old fashioned anyway but it hasn’t been done properly. My UK consultant even had to cut my stitches to help them dissolve. I’m upset, out of pocket and paying to finish what was started. My only negative aesthetic, surgical or medical tourist experience to date. Choose wisely.